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+39.345.766.7747 Mon-Fri : 9AM - 5PMWe only accept returns for items that are in new and unworn condition.
If you have worn or walked your shoes outside or in presence of any crease or pleat, we cannot accept them back for a return as we cannot restock and sell a worn (even though slightly worn) pair of shoes.
Please try your shoes on indoors on a carpeted surface avoiding making pleats at the vamps and marking soles.
Orders must be returned within 14 days of delivery.
After 14 days or more have passed since the delivery of your order, we cannot offer you a refund or an exchange.
The Customer is informed that, in case of return of goods, all the shipping costs, customs duties and local taxes will not be refunded by the Company.
Moreover, in case of returns of goods, the customer could be charged of customs duties and local taxes relevant to the re-importation.
In any case the refund of an item shall be carried out following the instruction in the section “How to Initiate and carry out a Refund Request”.
Returned items will incur a re-stocking fee of 10,00 euro per item/pair. This fee is necessary for re-polishing, re-packaging and re-stocking the items, in order to fulfill all our customers’ expectations of receiving them in pristine conditions.
Made-to-measure, bespoke, custom-made and customized products are not eligible to be returned and refunded.
Returns and refunds are foreseen only in case on faulty items. In order to assure the level of quality appropriate for our products, the Customer is informed that all items are checked and photographed in order to prevent unfounded claims.
All the shipping expenses and customs duties remains in charge of the Customers who decide to return the items.
Made-to-order items are eligible to be returned.
Items must be returned new and unused. All shoes must be tried on a carpeted surface avoid flexing your feet to keep the leather free from making pleats at the vamps. For the shoes with marked soles or any other visible signs of wearing it will not be accepted to be returned. Make sure you return all items that have been shipped to you along with the shoes.
If the Customer ask for a refund relevant to an order, he shall contact the Company in advance via email (info@wladirigato.com) providing order number.
The Company will analyze the request received and it will communicate to the Customer about his request. The company reserves the right to refuse the Customer’s request if not compliant with the Terms and Conditions.
Returns shipments are entirely in charge and under the responsibility of the Customer. If return gets lost or damaged in transit, the Customer will be liable for the value of the items and, therefore, The Company will not be able to refund the money back. Therefore, it is recommended to choose a secure traceable shipment to return purchased items back and to insure the contents of the shipment.
The shipment costs for returning goods shall be covered by the Customer. In cases of a faulty item refund, the Company will refund a limited amount of the customer’s return shipping costs. The refunded costs will correspond to the base shipping option available in the Site at the moment of the purchase.
The Company shall receive the return request within 14 days from the delivery of the parcel as per the Company’s carrier documentation.
All items are controlled and checked for any possible faults before shipping in order to avoid shipments of faulty products. Nevertheless, if the Customer believe he has been supplied with a faulty or damaged item, he shall contact the Company in advance via email providing order, invoice number and explaining with photos the specific problem.
Used items cannot be refund.
Returns shipments are entirely in charge and under the responsibility of the Customer. If return gets lost or damaged in transit, the Customer will be liable for the value of the items and, therefore, the Company will not be able to refund the money back. Therefore, it is recommended to choose a secure traceable shipment to return purchased items back and to insure the contents of the shipment.
For non-EU Customers, and in any case in presence of customs, the Company will not refund any taxes, customs duties and any other charges claimed by the Customs Authorities of the Customer’s country.
If the Customer’s claim relevant to a faulty item will be accepted, the Company will refund the entire value of the product paid to the Company and the shipping costs equivalent to the base Italian Postal shipping option.
Any losses that are caused by currency fluctuations will not be refunded.
A re-stocking fee of 10,00 euro per item/pair will be charged in the refund calculation.
The Company will refund the Customer within 14 working days after the delivery of the items at the Company premises.
Wladi Rigato,
via dell’Artigianato 15, 30030 Vigonovo (Venice), Italy
VAT. IT04861550277, CF. RGTWLD77H10D325V, REA VE-457913,
email info@wladirigato.com , phone +39.345.766.7747
Wladi Rigato continues the activity of a family business founded in 1980 and specialized in the production of Made-to-Measure and Bespoke Footwear. Today we take up the challenge of making our Made-to-Measure products even more beautiful, even more popular and accessible.
